Answers to frequently asked questions (FAQ) and the f.re.e visitor hotline
Print@home Tickets are personalized and registration is necessary to ensure comprehensive service and security standards when ordering and using online tickets.
We do our best to organize the fair and continue developing it to meet your needs and interests. Answering the registration questions helps us to keep the fair even more oriented to your needs.
We need your e-mail address to send you your Print@home Ticket and your customer login by e-mail.
Your ticket will only be sent to the e-mail address that you provide during registration.
Your online ticket is only valid together with an official photo ID.
If asked, you must present your official photo ID to admission personnel.
Yes, but the number of vouchers that each person can redeem is limited to the number of days of the fair.
If you have received a voucher, the ticket is free of charge to you because the exhibitor who invited you to the fair is paying for it. Because the exhibitor is only charged for the ticket when you pass through the turnstiles to attend the fair, there is no need to cancel or inform our ticket service if you do not use the ticket.
Each person needs to register separately to order a ticket.
If multiple vouchers for 1-day tickets are used to order tickets to attend the fair on more than one day, the name of the person placing the order will appear on all the tickets.
If various people want to use vouchers for 1-day tickets, each person must register separately.
Important: Because Print@home Tickets are only valid for a specific individual and are not transferrable, you may be required to present an official photo ID at the fair.
If you accidently use the same name for multiple tickets, please contact us by e-mail: email@example.com
Once you have finished ordering your ticket online, you can download and save it in PDF format. In addition, a Print@home Ticket will be sent to the e-mail address that you provided. Please keep an eye out for an e-mail sent by: firstname.lastname@example.org .
In exceptional cases, e.g. if the server is busy, it may take up to 24 hours to send your ticket.
You can print out your PDF Print@home Ticket with the Adobe Reader or click on the link in the e-mail to print out your ticket.
Once you have placed your order, you can download and save it in PDF format. In addition, your Print@home Ticket will be sent to you by e-mail.
In rare cases, e-mails may end up in your e-mail account's spam filter. Please check your spam folder or contact your administrator.
It is also possible that you made a mistake when you entered the e-mail address in your customer profile. Please contact our visitor hotline at the following telephone number +49 89 949-11438 or by e-mail at email@example.com .
Yes, the readers at the turnstiles recognize the barcode that's on your ticket and you can use it as a mobile ticket.
If you receive a message with this system-generated text, your order was not processed. However, an earlier or a later order may still have been successful. The process may have been interrupted for one of the following reasons:
To purchase a trade visitor ticket, you need proof that you work in the tourism industry (e.g. business card) as identification. The trade visitor ticket is only available for the day with the trade visitor programme, Thursday, 15.02.2024.
We accept the following payment methods:
Yes, the ticket order is binding.
If the customer is a consumer as defined by Section 13 of the German Civil Code (BGB), the customer may cancel the transaction in text form (e.g. letter, fax, e-mail) without providing a reason within 2 weeks.
Cancellation within the cancellation deadline is only possible until the point in time that the ticket loses its validity.
No, tickets with personal particulars (e.g. your name) are not generally transferrable.
Multiple-day tickets may also only be used by one person.
Important: Because online tickets are only valid for a specific individual and are not transferrable, you may be required to present an official photo ID at the fair.
Every validated barcode is recognized as such by the electronic access control system, and ticket-holders who try to use a copied online ticket will be denied access.
If you lose your ticket and are afraid that whoever finds it might use it to attend the fair, please contact us by e-mail at firstname.lastname@example.org so that we can block your lost ticket.
After you place your order, your Print@home Ticket will be sent to the e-mail address that you provided.
This e-mail contains the activation link for your customer profile / account. To call up and print out your invoice / receipt, click on the “Tickets” tab.
Your ticket e-mail contains a link to your customer profile.
Please activate your customer profile using the login and password that is sent to you. You can use your customer account to make address changes and to call up and print out invoices/receipts.